Walmart

The discussion focused a lot on the degree of autonomy and authority that Wal-Mart employees had. Every employee, for example, not only has access to a wealth of information regarding item costs, profit margins, etc., but any employee has the authority to lower prices on particular items at their discretion. Individual departments also had a high degree of autonomy:

My amiable, laid-back department supervisor had been doing this kind of thing for 15 years. When I asked him why, he took a moment to process the question. He had to think back to other employers he’d worked for in the distant past. None of them, he said, had treated him so well.

What exactly did he mean by that?

His answer lay in the structure of the store. “It’s deceptive, because Wal-Mart isn’t divided into separate stores like a mall,” he said. “But really, that’s how it works. Each section is separate. This is – my pet store! No one comes here and tells me how to run it. I could go for weeks without a supervisor asking any questions.” Here was the unseen, unreported side of the corporate behemoth. Big as it was, it was smart enough to give employees a feeling of autonomy.